Last updated: November 2025

At RetroCam, we do our best to make sure your order arrives safely and as fast as possible.

1.⁠ ⁠Processing Time

All orders are processed within 1 business day after payment is confirmed.

You’ll receive a confirmation email once your order is shipped, including your tracking number.

2.⁠ ⁠Shipping Times

Shipping times vary depending on your location:

• Europe: 2-7 business days

• International orders: 10–15 business days

Please note that shipping times may occasionally be affected by customs delays or local postal services — but we’ll always do our best to keep you updated.

3.⁠ ⁠Tracking Your Order

Once your package is shipped, you’ll receive a tracking link by email.

If you have any issues with tracking or haven’t received your order within the expected timeframe, contact us at info@retrocam.com — we’ll sort it out as quickly as possible.

4.⁠ ⁠Shipping Costs

Shipping costs are calculated at checkout based on your location.

We occasionally offer free shipping promotions, so keep an eye on our Instagram and website for updates.

5.⁠ ⁠Incorrect Addresses or Delivery Issues

Please double-check your shipping address before confirming your order.

If an incorrect or incomplete address is provided, RetroCam cannot be held responsible for packages lost or returned due to address errors.

6.⁠ ⁠Customs & Duties

International customers are responsible for any customs fees or import taxes applied by their country. Unfortunately, we can’t predict or control these charges.

7.⁠ ⁠Need Help?

If you have any questions about your order, tracking, or delivery, contact us anytime at:

📧 info@retrocam.com

We usually respond in less than 24 hours.